02/05/2017 Tue 09:14 in Singapore by Contributor
With the rapid growth in social media and content marketing, there is greater interest than ever among brands to embark on “influencer” campaigns. Recently, I participated in a panel discussion at Content 360 in Singapore where this topic was discussed.
Here are a few things for brands to consider before working with influencers:
Look beyond the numbers
Very often influencers are shortlisted by brands purely because of their follower numbers. But the value of an influencer isn’t strictly a numbers game. Take a look at who I follow on Instagram: There’s @PatLaw, a personal friend and founder of social media agency Goodstuph, by many measures a prominent figure in the Singapore media & marketing scene. She has over 7,000 followers. And then there’s @dreamerthepeskywestie with nearly 15,000 followers. Dreamer is a dog.
Brands should look into the demographic makeup of an influencer’s audience as well as their geographic origins. A Singapore-based brand might find an influencer with over 20,000 followers exciting, without realizing that half of her followers might be from other countries. Unfortunately, platforms like Instagram don’t always natively offer such analytics capabilities. Consider using an analytics tool such as that offered by a company like Popular Chips.*
Influencers are also brands
One way to evaluate an influencer is to think of them as a brand in their own right. In which case, the influencer is evaluated in the same way a brand manager considers a partnership with another brand. Does your brand benefit from being associated with that brand? Does that brand’s reputation bring benefits or risks to your brand? Does that brand have sway over an audience that you consider valuable yet currently has no interest in your brand?
The strongest brand partnerships are when two brands bring distinct audiences together. For example, when LEGO partnered with Star Wars, this bridged generations of both parents and children. Now parents (who were probably kids themselves when Star Wars first opened in 1977) can relive their childhood with their children, forming a stronger bond than ever through LEGO. That’s the kind of value an influencer should be able to lend your brand.
That’s not to say you need to spend millions of dollars in a partnership of the LEGO-Star Wars scale. Recently Caltex partnered with Mediacorp’s Channel 8 by simply having their mascot Caltex Boy appear next to Channel 8’s family-friendly mascot Guji-Guji in a Facebook post.
Define the influencer’s role in the marketing funnel
Wowed by numbers, many marketers simply look at influencers as a way to get cheap reach. This kind of thinking is naïve and just plain sloppy. A good marketer knows his budget needs to cover the whole marketing funnel, from awareness to consideration to conversion, and knows the role each channel plays within.
Is your influencer marketing really just about expanding your reach into new markets? The value could also come from giving your brand more credibility within an audience that would not have thought of you otherwise. (In other words, impacting the consideration part of the funnel.) Example: by partnering with YouTube influencers like Pewdiepie and Mr Sunday Movies, “comic-con in a box” geek swag company Loot Crate built instant credibility with the video game / sci-fi / fantasy / comic book crowd.
Knowing which part of the funnel your influencer plays will be crucial in measuring results. For example, tracking clicks from an influencer’s post may not give you a dramatic increase in transactions (especially in comparison to other channels like paid search). But with the right tracking you could discover that a follower of your influencer is 20% more likely to convert because of this new brand association.
Watch comedian Hossan Leong take over Singtel’s Twitter account in 2013 influencer campaign
Lastly, if values matter to brands then your choice of influencer should also be about values. Your brand should stand for something…how does that sit with what the influencer stands for? Do the influencer’s values complement or reinforce your own brand’s values? Or does she contradict them?
Arguably the most high-profile example of an influencer campaign gone wrong is Pepsi’s brief but damaging romp with reality TV star Kendall Jenner. Pepsi was clearly trying to align itself with the new, emerging political awareness in the US among young people. Instead, they came across as simply capitalising on the movement to sell more soda pop.
While one could argue that Pepsi got many things wrong with the execution of this campaign, its choice of influencer in this case could have made a big difference. What values does Kendall Jenner represent? Does her reputation include speaking out on political issues? How would it have helped Pepsi’s credibility if they had instead selected an influencer who was a known political activist?
This is also why I’m not a fan of buying “influence” through influencer networks. While a brand partnership requires meticulous research and evaluation, an influencer network acts on your brand’s behalf with the precision of a grenade thrown into a crowded market on a Sunday. How do you know that every single “influencer” in this network offers the right amount of synergy with your brand? Critically, how many of them have the potential to damage your brand by sheer association?
Working with influencers should be treated with the respect and gravity of any other brand alliance. The exercise can be very tricky but also vastly rewarding. Marketers should consider the risk as an opportunity to stretch your brand beyond its current constraints, potentially delivering value well beyond what a regular paid media campaign can deliver.
*Full disclosure: Popular Chips is a Singapore-based start-up and part of Mediacorp’s Mediapreneur incubator programme.
The writer is Miguel Bernas, VP of digital marketing at Mediacorp.